Frequently Asked Questions

Why PawCo?

Because your dog deserves food that’s as smart as it is delicious. PawCo combines board-certified animal nutritionists, cutting-edge food science & vet approvals to create complete, balanced, and functional meals and treats. Every bite is crafted to support your dog’s health—gut, coat, joints, immunity, heart—while reducing environmental impact and improving animal welfare. Simply put: better food for your dog, better for the planet, better for everyone.

PawCo isn’t just another dog food brand; We’re leading a new generation of pet nutrition and redefining what healthy dog food can be with our science-backed recipes. At the heart of our meals is GreenMeat™, our proprietary, AI-optimized plant-based meat developed by a team of board-certified animal nutritionists to provide complete and balanced nutrition for dogs of all life stages.

We exceed AAFCO standards, crafting meals that don’t just support your dog’s health, but also promote sustainability and animal welfare. And we don’t compromise on taste. In fact, our recipes have been tested and loved by even the pickiest pups.

From our fresh and functional meals to our fun, purpose-driven treats, we offer delicious, convenient ways to nourish your dog while aligning with your values. Plus, our flexible subscriptions and eco-friendly packaging make it easy to feel good about every bowl.

Fresh food offers multiple benefits over traditional dry kibble. At PawCo, we believe that our pups should eat as well as we do, and that fresher and less processed food is better for everyone, including four-legged family members. Our ingredients are fresh, nutritious, and tasty, and unlike dry kibble, our meals provide enough moisture to support healthy digestion.

And rest assured, that even though our shelf-stable InstaBites™ recipe is not fresh in the same sense as GreenBites and LuxBites™, it is still as healthy, cooked gently at very low temperatures, and will be served fresh by adding water to rehydrate it.

Not at all! Many dogs thrive on PawCo’s plant-based recipes, and studies show dogs can live happy, healthy lives—and may even flourish—on a vegan diet. But you can still add meat toppers like shredded chicken if you prefer! Our meals are fully balanced, exceed AAFCO requirements and work alongside any additions, giving your pup all the nutrients they need. Benefits include healthier skin and coats, reduced allergy symptoms, reduced cancer risk, and a smaller environmental footprint—so your dog gets a modern, health-focused diet, and you have flexibility too.

About Our Food

Our products can be purchased in our online shop and on Amazon, and are currently available in the United States.

While all dogs are different, our meals are formulated to suit most dogs.

PawCo meals are free of animal products and are a great choice for dogs who have allergies to animal proteins.

Our LuxBites™, InstaBites™, and GreenBites formulas are made to suit dogs at all life stages, including puppies. Our Magic Topper, Magic Bar, and Magic Cookie formulas are recommended for adult dogs.

We recommend consulting your veterinarian about any diet change, as they are familiar with your pet’s medical history and dietary needs and can help with the transition.

Transition to the new food over the course of a week or ten days, gradually decreasing your pets current food and increasing the Pawco food.

Following the instructions we’ll send with your transition package, mix PawCo’s dog food in gradually larger proportions with your dog’s current diet for the first seven to ten days, until you’re feeding 100% of PawCo’s food. Be sure to always have a bowl of fresh water available.

Our innovative GreenBites, LuxBites™, and InstaBites™ recipes are complete and balanced premium meals, and formulated by a team of board certified animal nutritionists to exceed AAFCO standards.

When our delicious PawCo meals arrive at your doorstep, we recommend stashing the When our delicious PawCo meals arrive at your doorstep, we recommend stashing the GreenBites and LuxBites™ in the freezer. They’ll stay perfectly fresh for up to 9 months, ensuring you always have a healthy meal on hand for your furry friend. When it’s time to serve the food, simply move what you need from the freezer to the fridge to thaw overnight. Rest assured, they keep in the fridge for 4-5 days once defrosted. And remember, there’s no need to heat these meals – they’re best served at room temperature.

InstaBites™, on the other hand, is our fresh and shelf-stable innovation! No need for freezer space here; just store these convenient pouches in your pantry. When your pup is ready to eat, just mix InstaBites™ with some warm water and in only a few minutes, you have a nutritious, fresh meal ready to go.

Our Magic Toppers, Magic Bars, and Magic Cookies are also shelf-table and can be stored in room temperature. We recommend storing them in a cool, dry place away from direct sunlight. 

Magic Topper can be served either dry or wet:
Dry: Add directly to meal as seasoning for extra deliciousness!
Sauce: Rehydrate powder at 1:2.5 ratio of Magic Topper to hot water for a sauce.
Broth: Rehydrate powder at 1:7 ratio of Magic Topper to hot water for a broth.
Do not feed more than 1TBSP/20lbs per day.

Magic Bar and Magic Cookie can be served whole or broken up into pieces and served as a snack during training, adventures, or just as an anytime treat.

Learn more

To determine the right amount of food for your dog, consider their age, weight and activity level. Smaller or less active dogs will need less food, while larger or more active dogs require more. Puppies have separate feeding instructions to suit the needs of their growing bodies. For detailed instructions tailored to your dog’s needs, check out our Feeding Guidelines.

At PawCo Foods, we’re passionate about offering a variety of healthy, premium, nutritious meals for your dogs. Our carefully crafted recipes include four GreenBites recipes, suited for dogs at all life stages:

  • Green Mix & Carrots (Vitamin-rich)
  • Pumpkin & Cranberries (Anti-inflammatory)
  • Blueberries & Veggies (Antioxidant-rich)
  • Peanut Butter & Apple – (High in protein and healthy fat)

We also have our premium LuxBites™ and the shelf-stable InstaBites™ , both suited for dogs at all life stages.

At the heart of all our complete and balanced recipes is our proprietary GreenMeat™, the world’s first plant-based meat specifically formulated for dogs. Each of our meals is 100% free of animal products and is complemented with nutritious fruits, vegetables, and berries to keep your pet healthy and happy. You can read more about our recipes and their health benefits here and find the full ingredient lists here.

Our  Magic Topper, Magic Bar, and Magic Cookie are supplemental meal topper, snack, and treat products, which are designed to support heart health, gut health, skin & coat vitality, and joint mobility. These products are not full meals but intended to be added to your dog’s diet to make their meals more flavorful and snacktime a happier occasion.

We understand that each dog is unique, and choosing the right meal for them is crucial. Our range of plant-based dog foods is designed to cater to various dietary needs and preferences. 

Our GreenBites recipes come in flavors like Green Mix & Carrots for a vitamin-rich option, Pumpkin & Cranberries an option rich in anti-inflammatory benefits, Blueberries & Veggies for an option rich in antioxidants, and Peanut Butter & Apple for high-protein option. Our premium LuxBites™ formula is enhanced with postbiotics and fermented proteins, perfect for gut health and immunity. The shelf-stable, dry fresh InstaBites™ formula provides convenient, nutritious meals for busy pet owners.

All of these recipes are made to suit dogs at all life stages and formulated to meet and exceed AAFCO requirements, using human-grade ingredients sourced in the USA.

We also have our Magic Topper, Magic Bar, and Magic Cookie. Magic Topper is a topper product designed to be added to your adult dog’s meals as a seasoning, sauce, or broth. Magic Bar is a convenient, healthy and tasty snack bar for adult dogs, like a protein bar for dogs. Magic Cookie is a crunchy, premium dog biscuit for healthy everyday treating with an aroma so tempting even you might want a bite. These products both come in five variations, and are made to support heart health, gut health, skin & coat vitality, and joint mobility.

Our meals are developed by expert animal nutritionists, ensuring a high-protein, low-fat diet that’s delicious and healthy for your furry friends.

Choose based on you and your dog’s lifestyle and their health needs and taste preference. For more information on each product and to find the best match for your furry friend, check out our guide. Let’s keep your pet healthy and happy together!

About the Subscription

When you go to purchase your first PawCo package, you will be asked to answer a few questions about your dog, such as their age, breed, and weight. We use this information to calculate the appropriate amount of food for your dog, and you can choose a subscription plan based on your answers. 

The first package you receive will be your starter box, containing the right quantity of food for your dog, a welcome letter, and instructions for transitioning your pup to our product over 7-10 days. You and your four-legged family member will then continue to receive deliveries of yummy, balanced, and complete vegan dog meals from PawCo regularly, based on your selected plan.

Yes, you can login to your account and make any changes to your subscription. In the customer portal, you can manage your address and payment method, change recipes, add products like our Magic Topper and Magic Bar, adjust the frequency of your orders, and skip or reschedule deliveries. You can also always email us at help@mypawco.com, where we’ll be happy to assist you!

Yes, you can login to your account and cancel or pause your subscription at any time!

Yes, you can easily change to other recipes in the customer portal.

When our delicious PawCo meals arrive at your doorstep, we recommend stashing the When our delicious PawCo meals arrive at your doorstep, we recommend stashing the GreenBites and LuxBites™ in the freezer. They’ll stay perfectly fresh for up to 9 months, ensuring you always have a healthy meal on hand for your furry friend. When it’s time to serve the food, simply move what you need from the freezer to the fridge to thaw overnight. Rest assured, they keep in the fridge for 4-5 days once defrosted. And remember, there’s no need to heat these meals – they’re best served at room temperature.

InstaBites™, on the other hand, is our fresh and shelf-stable innovation! No need for freezer space here; just store these convenient pouches in your pantry. When your pup is ready to eat, just mix InstaBites™ with some warm water and in only a few minutes, you have a nutritious, fresh meal ready to go.

Our Magic Toppers, Magic Bars, and Magic Cookies are also shelf-table and can be stored in room temperature. We recommend storing them in a cool, dry place away from direct sunlight. 

Magic Topper can be served either dry or wet:
Dry: Add directly to meal as seasoning for extra deliciousness!
Sauce: Rehydrate powder at 1:2.5 ratio of Magic Topper to hot water for a sauce.
Broth: Rehydrate powder at 1:7 ratio of Magic Topper to hot water for a broth.
Do not feed more than 1TBSP/20lbs per day.

Magic Bar and Magic Cookie can be served whole or broken up into pieces and served as a snack during training, adventures, or just as an anytime treat.

Learn more

We hope all our customers love PawCo meals, and this won’t happen. 

Unfortunately, we can not accept returns. But we do offer a 100% money-back guarantee for the starter package, so that you can try our food risk-free!

Most of our meals are shipped frozen to keep them safe and help keep nutritional values unchanged. They are shipped bi-weekly/monthly in a shipping box with a thermal panel and dry ice to keep them frozen. After receiving the PawCo box, get excited, and then put the frozen meal in the freezer. Please defrost the meal packs in the fridge overnight prior to feeding your pet. 

Our InstaBites™ and Magic products (Toppers, Bars, and Cookies) ship without ice packs, as they are shelf-stable. These convenient pouches, cups, and packages can be kept in your pantry!

Not only are all our shipping boxes and thermal panels recyclable, but our meal packages are also eco-friendly.

Our paper containers are made from post-consumer recycled paper material and are sustainable and environmentally friendly regardless of what happens to the cups after use. However, we do encourage going the extra mile and recycling them again! You can sort these in with your regular recycling. Please make sure to sort the materials and recycle the plastic lids and paper cups separately if possible.

Our shipping boxes are also recyclable as paper/cardboard. In regard to our ice packs, these are the recommendations from the manufacturer:

“Outer poly bags can be recycled.

Cut open to remove the gel.

Gel should be disposed of in the garbage and will dehydrate to 0.5% of its original weight.”

Still Need Help?

Reach out to our customer service or ask PawCo Paco!

For additional assistance, please know we’re always available at help@mypawco.com.

You can also ask PawCo Paco, our virtual AI assistant and your friendly guide to all things PawCo! He’s here to answer any and all questions you may have about our products.

Chat with Paco